These Terms and Conditions govern your use of the HD Iceburg website and any purchase you make through it.

In these terms, “HD Iceburg”, “we”, “us” and “our” refer to the business operating this website. “You” and “your” refer to any visitor, customer or account holder using our website.

By accessing our website or placing an order, you agree to be bound by these terms, our Privacy Policy and any other policies referred to on the website.

Please read these terms carefully before submitting an order. These terms do not affect any rights you have under applicable consumer law.

This website is operated by HD Iceburg. Before publishing this page, the following business details must be completed:

You may use our website for lawful personal shopping and information purposes.

We may update, change, suspend or withdraw all or part of the website where reasonably necessary. We do not guarantee that the website will always be available without interruption or error.

You are responsible for ensuring that your device, browser and internet connection are suitable for accessing the website.

You must not misuse the website, attempt to access restricted systems or interfere with its normal operation.

We make reasonable efforts to describe and display our products accurately. However, colours and product appearance may vary slightly because of lighting, photography, screen settings and manufacturing changes.

Product images are provided for illustration. Packaging, labels, accessories and minor details may differ from those shown where this does not materially affect the product.

Product measurements are approximate unless expressly stated otherwise. You should review the product description and dimensions before ordering.

All products are subject to availability. We may limit quantities, discontinue products or correct product information where necessary.

If a product becomes unavailable after you order, we will contact you and refund any payment taken for that product.

When you place an order, you are making an offer to purchase the selected products subject to these terms.

After receiving your order, we may send an acknowledgement confirming that we received it. An acknowledgement does not necessarily mean that your order has been accepted.

A contract between you and HD Iceburg is formed when we send an email expressly accepting your order or confirming that the products have been dispatched.

We may refuse or cancel an order before acceptance for legitimate reasons, including:

• The product is unavailable or incorrectly listed.
• The price or product information contains an obvious error.
• Payment could not be authorised or verified.
• We suspect fraud, misuse or unauthorised activity.
• Delivery is not available to the address provided.
• The order exceeds reasonable purchase limits.

If we cancel an order after taking payment, we will refund the amount paid for the cancelled product.

Product prices are displayed on the website in pounds sterling unless another currency is clearly shown.

Prices include VAT where applicable. Any delivery charges or other applicable costs will be shown before you submit your order.

We may change prices at any time, but a change will not normally affect an order we have already accepted.

We take reasonable care to ensure prices are accurate. If an obvious pricing error occurs, we may contact you for instructions or cancel the affected item and issue a refund.

Payment must be made using one of the methods available during checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by independent payment providers. We may not receive or store your complete payment card information.

We will deliver products to the address provided during checkout. You are responsible for checking that the address and contact information are complete and accurate.

Any delivery dates or timeframes shown on the website are estimates unless expressly agreed as guaranteed.

Unless a different period has been agreed, we will aim to deliver your products within the period required under applicable consumer law.

Delays may occur because of courier disruption, weather, customs, stock issues, incorrect address details or other events outside our reasonable control. We will contact you where we become aware of a significant delay.

Products may be delivered in separate parcels. You will not be charged additional delivery fees solely because we divide an order into multiple deliveries.

Responsibility for the products passes to you when they are delivered to you or to a person identified by you to receive them.

Ownership of the products passes to you once we have received full payment.

If you are a UK consumer purchasing online, you will generally have the right to cancel eligible orders within 14 days after the day you receive the products.

Where an order contains multiple products delivered on different days, the cancellation period may begin after the last eligible product is received.

To cancel an eligible order, you must notify us clearly before the cancellation period expires. You may contact us by email and provide:

• Your full name.
• Your order number.
• The product or products you wish to cancel.
• Your email address and delivery address.

After notifying us, you should return the products without undue delay and normally within 14 days.

Cancellation exceptions

Cancellation rights may not apply to certain products where an exception is permitted by law, including:

• Products made to your specifications or clearly personalised.
• Products likely to deteriorate or expire rapidly.
• Sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been broken.
• Products that become inseparably mixed with other items after delivery.
• Other products excluded from cancellation rights under applicable law.

Returned products should be sent using the return instructions provided by our customer support team.

You should take reasonable care of products while they are in your possession. You may inspect them in the same way that you reasonably could in a physical shop.

We may make a lawful deduction from a refund where a product has lost value because it was handled beyond what was reasonably necessary to inspect its nature, characteristics and operation.

Unless the product is faulty, damaged, incorrect or otherwise covered by our responsibility, you may be responsible for the direct cost of returning it where you were informed of this before purchase.

For eligible cancellations, we will refund the amount paid for the product and the standard outbound delivery charge where required by law. Additional costs resulting from choosing an enhanced delivery option may not be refundable.

We may wait until the returned products are received, or until you provide suitable evidence that they have been sent back, before issuing the refund.

Approved refunds will normally be made to the original payment method unless another method is agreed.

Please also read our separate Returns and Refund Policy for detailed return instructions.

We are responsible for providing products that meet the requirements of applicable consumer law. Products must be as described, of satisfactory quality and fit for their intended purpose where that purpose has been made known to us.

If you receive a faulty, damaged, incomplete or incorrect product, contact us as soon as reasonably possible and provide:

• Your name and order number.
• A clear description of the issue.
• Photographs or video where reasonably helpful.
• Details of the remedy you are requesting.

Depending on the circumstances and your statutory rights, an appropriate remedy may include a refund, repair, replacement or price reduction.

Nothing in these terms excludes or limits your legal rights relating to faulty, damaged, misdescribed or unsuitable products.

You may be able to create an account to manage orders, save delivery details or access other website features.

You must provide accurate information and keep your account details up to date.

You are responsible for keeping your password confidential and for activity carried out using your account, except where activity results from our failure to protect the account appropriately.

Contact us promptly if you believe your account has been accessed without authorisation.

We may suspend or close an account where reasonably necessary because of fraud, security concerns, unlawful activity or a serious breach of these terms.

Promotional codes, discounts and special offers may be subject to additional conditions displayed at the time of the promotion.

• Codes must be used before their stated expiry date.
• Only one code may be used per order unless stated otherwise.
• Some products, brands or categories may be excluded.
• Promotional codes cannot normally be exchanged for cash.
• A minimum order value may apply.
• Promotions may not apply to delivery charges unless clearly stated.

We may withdraw or correct a promotion where it contains an error, has been misused or cannot reasonably be fulfilled, provided this does not unfairly affect orders already accepted.

Unless otherwise stated, the website and its content are owned by, licensed to or used with permission by HD Iceburg.

Website content may include trademarks, logos, product descriptions, graphics, photographs, videos, page designs and software.

You may view and use the website for personal, non-commercial shopping purposes. You must not copy, reproduce, republish, distribute, sell, modify or commercially exploit website content without permission, except where the law allows it.

Third-party trademarks and product names remain the property of their respective owners.

We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or that result from circumstances outside our reasonable control.

Products supplied through our consumer website are intended for private and domestic use unless expressly stated otherwise. Subject to applicable law, we are not responsible for business losses such as loss of profit, revenue, opportunity or business interruption arising from consumer use of a product.

Nothing in this section limits your statutory consumer rights.

You must not use the website:

• For unlawful, fraudulent or harmful purposes.
• To submit false, misleading or unauthorised orders.
• To introduce malware, viruses or malicious code.
• To attempt unauthorised access to the website, server or connected systems.
• To collect information about other users without permission.
• To scrape, copy or reproduce substantial website content through automated methods without permission.
• To interfere with the security, availability or normal operation of the website.
• To infringe intellectual property, privacy or other legal rights.

Our website may contain links to third-party websites, payment providers, delivery services, social platforms or other external services.

These links are provided for convenience. Unless expressly stated otherwise, we do not control or endorse third-party websites and are not responsible for their content, availability or privacy practices.

Third-party services may be governed by their own terms and policies. You should review those terms before using the relevant service.

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how it is protected and the rights available to you.

We may use cookies and similar technologies for essential website functions, preferences, analytics and marketing where permitted. More information should be provided in a separate Cookie Policy or cookie preference tool.

We may update these Terms and Conditions occasionally to reflect changes in our products, services, business practices or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes will not normally apply retrospectively to an order already accepted unless required by law or agreed with you.

These terms and any contract between you and HD Iceburg are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections available where you live.

If a dispute arises, please contact us first so we can attempt to resolve it directly.

Consumers living in Scotland or Northern Ireland may also have the right to bring proceedings in their local courts. Nothing in these terms removes any mandatory right you have to use the courts available under applicable consumer law.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay by us in enforcing a right does not mean that the right has been waived.

Contact our customer support team if you have questions about these Terms and Conditions, an order, delivery, cancellation or return.